Managing Crises

Crises--anything from a natural disaster to a data-security breach to the defection of your best employee--can prevent you from carrying out your business operations. But with good planning, you can minimize the impact of a potential disaster. This book shows you how to: * Avoid a crisis entirely * Lay the groundwork for managing a crisis * Know when a crisis is imminent * Contain and resolve a crisis * Learn from each crisis you've resolved