Implementing Operations Strategy Through Lean Processes within the South African Healthcare System

Document from the year 2018 in the subject Health - Public Health, University of the Witwatersrand, language: English, abstract: The purpose of this paper is to investigate how operations strategy and lean concepts can be applied within the south Africa’s healthcare organisations and the degree to which both Lean and operations strategy are understood by senior-level National Health Service (NHS) personnel, based on the process of ongoing longitudinal cases studies. Further interviews and data analysis will examine actual performance of Lean capabilities within the NHS.