Getting Real About Knowledge Networks

Theoretical approaches to the management of organizational knowledge abound. Yet there are few guidelines as to how to implement a systematic approach to the management of organizational knowledge. This drawback seems all the more surprising given that organizations are moving from the hierarchical, integrated, discrete corporate entities of the past to multidimensional, interwoven network structures with blurred boundaries. This book redresses the balances and provides a practical manual for the systematic management and measurement of knowledge networks, with case studies from companies such as Unilever, Hewlett Packard, Daimler-Chrysler and Lotus.