e-Government in High Gear

Like it or not -- it is here to stay. Some observers have noted that whatever it turns out to be, e-government can't possibly be worse than government is already. State governments and the Federal Government are already using the internet in unexpected ways to provide information and services to the citizens. Call centres for some state government services in New York have even relocated to India where replies come back via email -- sometimes even related to the question. Many government documents are now available on the internet but not in paper. Whether this new development will turn out to be better or worse for most of the citizens is unknown, especially those who are not masters at internet searching or are not especially knowledgeable about computers. This book gathers important reports on the subject.