Customer Service
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Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
- Undertitel
- Empowerment and Entrapment
- Redaktör
- Sturdy Andrew, Grugulis Irena, Willmott Hugh
- ISBN
- 9780333946077
- Språk
- engelska
- Vikt
- 300 gram
- Utgivningsdatum
- 2001-03-29
- Sidor
- 215
