Critical Study of Trends in E-Banking with Special References to Selected Public and Private Sector Banks

Information Technology (IT) revolution has converted the world into a global village. There has been an IT revolution in the world in the last 40 years. This revolution has altered the way we work and think. It has touched every enterprise, sector, society and government where banking is the most triggered area. IT as an enabler has broken all bounds of cost, distance and time. IT has created tremendous job opportunities and moreover, public sector banks are facing number of challenges regarding the use of e-delivery channels. The present study investigates the perceptions of e-banking customers & employees and based on these perceptions, some suggestions are made for the betterment of public sector banks and will provide an opportunity to the academicians, IT consultants, research scholars, practitioners and students to go through for further detailed studies in this area. Modern technology has transformed the functioning of businesses. It has bridged the gaps in terms of the reach and the coverage of system and enabled better decision-making based on the latest and accurate information, reduced cost and overall improvement in efficiency. In the Indian context, the financial sector, especially the banking sector has been a major beneficiary from the inroads made by IT. Many new processes, products and services offered by banks and other financial intermediaries are now IT centered. Now a days many banks are providing the services through e-channels like ATMs, I-banking, M-banking, Tele-banking, Debit cards, Credit cards, etc. Most of the initiatives regarding e-channels are aimed at providing better and more efficient customer service by offering multiple options to the customers.