Changing Information Services and User Experiences

This book publication focuses on changing information and reference services across international academic libraries in the post-pandemic era. The scope of the book aims at four main themes: addressing the user experience, tracking user journeys, marketing and outreach efforts, and user-centered learning and reference services. This includes topics such as: student reading habits, student/faculty survey results, assessment of services, the one-stop shop service model, the library website, the visibility of library services, the impact of social media and mobile technologies, the organization, education and staffing of reference and information services, changing practices, modalities, and platforms for instruction and research services, etc.