Benchmarking & Performance Management: Contributions to Theory and Application

To celebrate 20 years of pioneering in the field of Total Quality Management, two sister titles were produced in the early 2000 to mark the contribution that was made through our pioneering research and a doctoral program in different aspects of understanding the meaning of total quality management and its specific critical factors on the one hand but also to understand the implementation aspects of quality management, viz a viz Industry sectors and also cultural contexts and the complexity of the work environment that necessitates adoption and adaptation as two processes being used in the same time. The sister book looked at our pioneering work in the field of performance measurement and this was again based on very significant research that took many years and analyzing the how's, and what's and where aspects of performance measurement.