Artificial Intelligence in Public Administration: From e-Government to Smart Government

In an era defined by digital transformation, governments around the world are reimagining how they serve citizens. This book explores this groundbreaking shift in governance. Featuring contributions from 37 leading scholars across 25 chapters, the book traces the evolution from early e-Government initiatives to today's AI-powered smart governance systems. It examines how artificial intelligence is transforming bureaucracy, which is streamlining processes, enhancing decision-making, and enabling proactive responses to societal challenges. From predictive analytics and natural language processing to digital twins, IoT, and blockchain, the volume highlights both the opportunities and the ethical dilemmas of these innovations. Real-world applications, ranging from traffic management and energy systems to waste optimization and public housing, illustrate the profound impact of AI on daily governance. A vital resource for policymakers, administrators, and technologists, this book not only maps the current landscape of digital governance but also envisions a more inclusive, resilient, and sustainable future where technology serves the public good.