An Education in Service Management

IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.

ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:

• Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
• ITSM roles vary from service desk analyst to chief technology officer or consultant; and
• As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.