A Practical Guide to Call Center Technology
Författare:
Häftad, 2002
engelska
643 kr
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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
- Undertitel
- Select the Right Systems for Total Customer Satisfaction
- Författare
- Waite Andrew
- ISBN
- 9781578200948
- Språk
- engelska
- Vikt
- 930 gram
- Utgivningsdatum
- 2002-01-02
- Förlag
- Taylor & Francis
- Sidor
- 504
