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A Practical Guide to Call Center Technology
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A Practical Guide to Call Center Technology

Författare:
Engelska
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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Undertitel
Select the Right Systems for Total Customer Satisfaction
Författare
Andrew Waite
ISBN
9781578200948
Språk
Engelska
Vikt
930 gram
Utgivningsdatum
2002-01-02
Förlag
CMP Books
Sidor
504