#49floors

A practical guide for navigating digital transformation in the age of AI. Technology is often described as the engine of change, but the real story of transformation lies in how people learn, adapt, and work together. Drawing on more than two decades of experience across global organizations from media and technology to banking, consulting, and manufacturing, Edesio Santana explores how modern enterprises evolve when people, processes, and intelligence intersect. In this insightful and practical book, Santana examines the forces reshaping global business services, including artificial intelligence, automation, and citizen development. Through real-world examples and leadership reflections, he shows how organizations connect data, governance, and infrastructure to build resilient systems capable of learning, adapting, and creating lasting impact. Structured across 49 chapters, the book offers a layered perspective on enterprise transformation, helping professionals navigate complexity, rethink systems, and build meaningful progress in a rapidly changing world.