Riding the Tiger: A Mediator's Tale and Guide

Learn communication techniques and strategies by going in "e;the room,"e; first hand, with true stories of the mediation process. These twelve stories are a profile of the work that I did in the California Superior Court, Small Claims Division. Each case demonstrates different challenges and the techniques that I used to foster resolution. The last chapter called the Tool Box summarizes basic tools for communication in mediation and the strategies for success.