Mastering Lean Six Sigma

Lean Six Sigma is all about dramatically improving organizational per formance. It requires a roadmap, mentoring, teaching, coaching, and training in Six Sigma methodologies. This book gives you those tools, along with practical examples and case studies to achieve the goals of improved customer satisfaction, increased profitability, and enhanced productivity. Modeled on the ASQ Master Black Belt Certificate requirements, this book prepares students for their application process and exam, in ad dition to providing practitioners the advanced black belt concepts ap plicable in any organization. Those concepts, from the beginning to the end of the process, are the following: * Identifying the needs * Leading the efforts * Defining the projects * Characterizing the processes * Analyzing the processes using statistical tools * Improving and mistake proofing the processes * Sustaining the improved processes