ITIL(R) 2011 At a Glance

"e;ITIL(R) 2011 At a Glance"e; is an important update to the internationally-recognized ITIL(R) best practices for IT Service Management. "e;ITIL(R) 2011 At a Glance"e; provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(R) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "e;ITIL 2011 At a Glance"e; will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL implementation.