Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

The proven four-step method for improving communication and managing conflict in any healthcare settingThe Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small."e;A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting."e; -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital"e;Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams."e; -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc."e;During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!"e; -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health"e;The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril."e; -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego