Customer Servitude: Poverty, Prejudice, and Power On the Front Lines of American Commerce

Customer service jobs are the fastest growing sector of the economy, and they're filled by women, minorities, and the working poor. American commerce is built on a system which places the most marginalized workers at the mercy of the American public, prioritizes personality over skill, and promises advancement and wage opportunities which don t exist. Customer service employees know they re being exploited, but they ve been effectively silenced through decades of injustice. It s time to make some noise.