There's No Crying in I.T.

Are you computer illiterate? Have you ever called technical support? Do you work in the I.T. field and deal with technologically challenged people all day? Have you ever had a strong desire to throw your computer out a window?If you answered yes to any of these questions, then you picked the right book Join author Daniel Lee as he takes you on a hilarious ride through the wacky world of a tech support. Taken from real stories collected throughout Daniel's illustrious career, There's No Crying in I.T. offers a rare glimpse behind the cubicle of a helpful, caring, and at times, comically frustrated technical support professional.