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IT Service Management Based on ITIL
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?
- Undertitel
- A Pocket Guide
- Författare
- Van Bon Jan, Jong Arjen de, Kolthof Axel, Pieper Mike, Tjassing Ruby, Veen Annelies van der, Verheijen Tieneke
- ISBN
- 9789087531027
- Språk
- Engelska
- Vikt
- 310 gram
- Utgivningsdatum
- 2007-08-30
- Förlag
- van Haren Publishing
- Sidor
- 1
