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ISO 9000: 2000 An Implementation Guide
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The ISO 9000:2000 An Implementation Guide provides an excellent road map for installing and sustaining a value-added quality management system. The book includes a comprehensive checklist and guidelines for self-assessment of the quality management system. The table of contents includes Introduction, Implementing an Effective Quality System, ISO 9001:2000, TS-16949. and QS-9000, ISO 9001:2000 Getting Ready, The ISO 9001:2000 Checklist, Conducting Good Internal Audits, Beyond Quality: Implementing ISO 14001, and Cost/Benefits of Implementing ISO 9001:2000. Key Phrases used in the book are: Management's Misunderstanding, Consultant's counseling, Literal Auditors, Blind-Sided Auditors, Intent-Oriented, Auditors, Flaws in Implementation, Management Anatomy, Scoring Guidelines, ISO 9001:2000 Checklist, Cost/ Benefit of Implementing ISO 9001:2000.