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'Xperience Level Agreement (XLA)(R) is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that …
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based …
This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that …
TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the …
'This title is the Study Guide for the TOGAF(R) Business Architecture Part 1 Examination. It gives an overview of every learning objective for the TOGAF Business Architecture …
'This document is a compilation of two documents within the TOGAF(R) Standard. It has been developed and approved by The Open Group, and is part of the TOGAF Standard, 10th …
The TOGAF standard is a framework - a detailed method and a set of supporting tools - for developing an Enterprise Architecture, developed by members of The Open Group Architecture …
The Open Group IT4IT(TM) Reference Architecture, Version 2.1, an Open Group Standard, provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture …