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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification …
ITIL(R) 4 High-velocity ITIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work …
If the goal of an Agile project is to deliver the highest business value solution possible, why is the business user the least supported member of the Agile team? It's good to be …
Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure …
Many projects that use the SAP Enterprise software follow waterfall methodologies, but these often run into budgeting and scheduling problems. In this unique book, Sean Robson …
This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to …
You've read the books, but...A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement …