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ITIL(R) 4 Create, Deliver and SupportIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification …
ITIL(R) 4 High-velocity ITIf you've achieved your ITIL(R) 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work …
A wealth of material has been written to describe the underlying mechanics of ITSM, but very little practical advice is available on how to implement ITSM best practices to achieve …
If the goal of an Agile project is to deliver the highest business value solution possible, why is the business user the least supported member of the Agile team? It's good to be …
Used by the UK government and extensively throughout the world, PRINCE2(R) uses seven principles, seven themes and seven processes, which the author believes can be tailored to any …
ITIL(R) 4 Direct, Plan and ImproveIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work …
COBIT(R)5 (Control Objectives for Information and related Technology) is the latest release of the popular framework for the governance of enterprise IT. It links controls, …
Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business …
The web application stack - a growing threat vector Understand the threat and learn how to defend your organisation This book is intended for application developers, system …
Understand Metrics and KPIs for IT Service Management When companies look to identify opportunities for improvement, they often turn to Key Performance Indicators (KPIs) to measure …