Sökt på: Böcker av Leon-Paul de Rouw
totalt 7 träffar
Universal Service Desk (USD)
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and …
Collaborative Business Design
The logical step up from focusing just on IT, this makes perfect senseKen Wilson (Director, BrightHorse, UK)I loved the concept and the sensible approach to what are sometimes seen …
Collaborative Business Design: The Fundamentals
Collaborative business service design (CBSD) is a methodology to help business and IT cooperate more effectively to create IT-driven business services that fully support business …
Universal Service Desk (USD)
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and …
Collaborative Business Design
Collaborative Business Design
This adapted version of CBSD for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to …
The Universal Service Desk (USD)
A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and …