Servicenæringer
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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts …
Using contemporary material and case studies, this book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is …
This text provides a comprehensive approach to the Vocational A-level in Hospitality and Catering. The book aims to support students and lecturers through the six mandatory units …
Research Methods for Arts and Event Management provides a compelling and comprehensive guide to research methods for undergraduate and postgraduate students in arts and event …
A comprehensive review of the main issues and concepts related to heritage tourism. Illustrated throughout the text via examples and boxed case studies, this book is a resource for …