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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts …
Using contemporary material and case studies, this book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is …
This text provides a comprehensive approach to the Vocational A-level in Hospitality and Catering. The book aims to support students and lecturers through the six mandatory units …
Covers the full Diploma including in-depth coverage of the four mandatory units and 11 most popular optional units, giving you the breadth to tailor the course to your …
Covers everything students need for the S/NVQ core and options units so it is the only book needed for the Make-up pathway of S/NVQ Level 3 Beauty Therapy. Full-colour step-by-step …