Unified Communications - Competive Advantage in a Global World

Scientific Essay from the year 2009 in the subject Business economics - Business Management, Corporate Governance, grade: keine, University of Bratislava, course: 11. SGBED Konferenz, language: English, abstract: The concept of Unified Communications integrates different media as telephony, presence, e-mail, audio and Web conferencing, video conferencing, mail, unified messaging and instant messaging based on internet protocols and web standards. The article shows the competitive advantages by quicker decision, better alignment of global spread teams and cost effectiveness. Some challenges in using this concept are shown, so that only first enterprises are using this concepts. The article shows the concrete experiences of this first users and compares them with the theoretical concept. [...]