The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the "e;why"e; behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO efficiency. By eliminating the "e;futz factor"e; commonly associated with system ownership costs, the book provides a glimpse of the next generation IT architecture, a repeatable process for identifying organization-wide system costs, and a customizable model for integrating BCO management with your people, processes, and technology.*Provides detailed technical architectures, processes, and integrated solutions using common computing technologies*Helps the reader build a customized model for reviewing the long-term potential costs and benefits of interrelated IT investments*Includes observations of HP thought leaders, experienced consultants, and customers on past projects