Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide

A practical guide on how to use and manage Microsoft Dynamics CRM 2011 that focuses on helping you to pass the Microsoft certification examKey FeaturesComprehensive step-by-step guide to help you prepare for the MB2-868 examLoaded with screenshots and key points to help you pass the certification examSample a 75 question practice exam to test your knowledge before you participate in the real exam Book DescriptionManaging any relationship can be difficult. Microsoft Dynamics CRM 2011 enables an organization to manage their marketing, sales, and service efforts for a customer, and give users a 360 degree view of the customer."e;Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide"e; will assist individuals in passing the certification exam by reviewing each topic covered by the exam in depth, providing questions to test your knowledge at the end of each chapter, and finally by providing a 75 question practice exam including answers.You'll start with an introduction to Microsoft Dynamics CRM 2011 along with an overview of the exam, benefits of certification, and helpful exam taking tips.The following chapters take a deeper look into the CRM application itself covering each of the key modules: marketing, sales, service, and service scheduling. At the end of the book, there is a 75 question sample certification exam.This book will help you attain the MB2-868 certification, making you more marketable.What you will learnIntroduce yourself to the certification exam and helpful exam taking tipsLearn about marketing automation and its application to your organizationHow to enable an efficient and accurate sales processService your customers and get metrics to make sure your customers are truly happySchedule and plan for resource allocation if needed while servicing your customersPrepare for the MB2-868 certification exam with a mock 75 question exam Who this book is forIf you will implement Microsoft Dynamics CRM 2011, this book is for you. You should have a working knowledge of Microsoft Windows, Microsoft Internet Explorer, and Microsoft Office.]]>