Different Things: A Beginners Guide to Quality Journey

Home Masters Inc. is in deep trouble. It is losing customers to its competitors fast. Shiv, its Quality Manager, is held responsible for rising customer complaints and the state of the company's troubles. Trapped in an environment of distrust, hatred of his colleagues and his helplessness because of personal debts, there is no escape. He decided to fight back by thinking about different things to tackle the issues.

This book will help all those who are new to the Quality field or are working as Quality professionals in organisations in demystifying quality and implementing the same by learning through the experience of Shiv.

A very gripping tale, explaining Quality and development process of a product told through experience of Shiv in an interesting way. The story binds you to your seat.

- Yashwant Singh

Vice President, Samsonite South Asia Pvt. Ltd.

A well crafted story touches the heart of struggling Quality professionals. Valuable lessons even for practising quality professionals. A good combination of storytelling, quality and management tools, and a lot of key learning takeaways.

- Mahesh Hegde

Founder & MD of LearnEx Consulting Pvt.Ltd., TQM Counsellor, Trainer and Consultant Lean-Six Sigma