
Customer Value Generation in Banking
The banking sector is undergoing a process of fundamental transformation – mainly due to the challenges of digitalization, insistent customers, regulation and a volatile economic environment.
- Undertitel
- The Zurich Model of Customer-Centricity
- Författare
- Stefanie Auge-Dickhut, Bernhard Koye, Axel Liebetrau
- Upplaga
- 1st ed. 2016
- ISBN
- 9783319199375
- Språk
- Engelska
- Vikt
- 446 gram
- Utgivningsdatum
- 2015-07-27
- Sidor
- 195