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Brilliant Customer Service
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Brilliant Customer Service

Författare:
pocket, 2010
Engelska
'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Författare
Debra Stevens
ISBN
9780273738077
Språk
Engelska
Vikt
258 gram
Utgivningsdatum
2010-10-28
Sidor
216