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A Practical Guide to Call Center Technology
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A Practical Guide to Call Center Technology

Författare:
inbunden, 2017
Engelska
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Undertitel
Select the Right Systems for Total Customer Satisfaction
Författare
Andrew Waite
ISBN
9781138412545
Språk
Engelska
Vikt
453 gram
Utgivningsdatum
2017-07-27
Förlag
CRC Press
Sidor
504