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The Zappos Experience: 5 Principles to Inspire, Engage, and Wow
ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational …
Broadview Introduction to Book History
Book history has emerged in the last twenty years as one of the most important new fields of interdisciplinary study. It has produced new interpretations of major historical …
Sanitary Reform in Victorian Britain, Part II vol 4
Sanitary reform was one of the great debates of the nineteenth century. This reset edition makes available a modern, edited collection of rare documents specifically addressing …
Penguin Lessons
Set against Argentina's turbulent years following the collapse of the corrupt Peronist regime, this is the story of Juan Salvador the penguin, rescued by Tom from an oil slick in …
Absentee Authority across Medieval Europe
An interdisciplinary approach to a crucial part of the systems of medieval authority and governance. In the medieval world, what happened when a figure of recognised authority was …
Clinical Pharmacology in Athletic Training
Athletic trainers have a responsibility to provide high-quality pharmaceutical care while meeting both legal and ethical requirements. Clinical Pharmacology in Athletic Training …
Bridge of Fire: Sales Secrets from the Super Successful
Bridge of Fire Are you stuck in your sales career? Are you wanting to win the trips and walk across the stage but can't hit quota? Have you finally decided to be Super …
The Day The Banana Went Bad
When Banana is thrown into the 'reject' bin with the other mis-shapen fruit and veg, he decides that enough is enough - after all, he may be a little bit bruised …
The Privacy Engineer's Manifesto
"It's our thesis that privacy will be an integral part of the next wave in the technology revolution and that innovators who are emphasizing privacy as an integral part of the …
The Loyalty Edge
The Loyalty Edge is a must-have resource for professionals who want to demonstrate value to their clients, forge deeper relationships and want to stand out as the best of the best …
Becoming an Integrated Educational Leader
Becoming an Integrated Educational Leader is a must-read for current K–12 educators, preparing and current teachers who want to be leaders in their schools and communities. This …
A Practical Guide to Social Interaction Research in Autism Spectrum Disorders
This book introduces a novel approach for examining language and communication in autism spectrum disorder (ASD) - discourse and conversation analysis. The authors offer a set of …