Sökt på: Böcker av Joseph A. Michelli
totalt 13 träffar
Starbucks Leadership Lessons
TWO E-BOOKS IN ONE The Starbucks Experience The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one …
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The …
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow
ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational …
Leadership Lessons from the Most Admired Companies
WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability …
Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
WAKE UP AND SMELL THE SUCCESS!You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability …
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
Lead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, …
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
From business guru Joseph Michelli-the leadership lessons needed to thrive beyond the greatest business crisis in modern historyCOVID-19 has disrupted business and life in ways we …
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
From business guru Joseph Michelli-the leadership lessons needed to thrive beyond the greatest business crisis in modern historyCOVID-19 has disrupted business and life in ways we …
New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With …
Driven to Delight
Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Make every day a WOW day for your customers, your staff-and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a …
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! Like any business, a hospital must be true to its core values in order to succeed. Trickle-down values start at the top …