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Human-Computer Interaction in Industry
We live in a manufactured world and the manufacturing and production industry is one of the primary sources of economic prosperity for most countries. Industries strive to produce …
Involving Customers In New Service Development
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of …
Computational Interaction
This book presents computational interaction as an approach to explaining and enhancing the interaction between humans and information technology. Computational interaction applies …
Service Innovation
All the world’s most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number …