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Frameworks for IT Management
This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. …
Foundations van ITIL® V3
Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de vele experts …
Metrics for IT Service Management
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the …
Foundations of IT Service Management
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes …
Les Fondamentaux d’ ITIL® V3
Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foundations of IT Service Management based on ITIL has become the industry classic guide on the …
IT Service Management best practices, Deel 4
Met deel 4 van ‘IT Service Management, best practices’ wordt de kennisbibliotheek van best practices uit het vakgebied IT-servicemanagement verder uitgebreid. Het boek is opgenomen …
ISO / IEC 20000 - Guía de bolsillo - A Pocket Guide
The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast …
IT Service Management Based on ITIL
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool …
IT Service Management basato su ITIL® V3
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.In addition the processes are …
Frameworks voor IT-management
Dit boek behandelt alle belangrijke frameworks en standaarden die van belang zijn voor IT managers. Ondanks het pocket-formaat bestrijkt deze titel een groot aantal onderwerpen
Gestion de Servicios ti Basado en ITIL - Guia de Bolsillo
Previously known as: 'IT Service Management based on ITIL V3 - A Pocket Guide' This really popular pocket guide is a quick, portable reference tool designed for managers, to give …
Foundations of IT Service Management Based on ITIL® V3
Foundations of IT Service Management based on ITIL® V3Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years …