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Management Communication: Financial Times Briefing eBook
A concise and pithy reference guide that gives busy decision makers everything they need to know about management communications to get the right results for their business This …
Winning at Service
This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four …
Case Writing for Executive Education
Time and again, the authors have observed how a great program faculty creates unique learning experiences to everybody's satisfaction. They have experienced the pleasure that all …
Winning at Service
Offers a true look behind the scenes with industry analyses by McKinsey, Egon Zehnder and IMD.