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Winning at Service
E-bok,
2003,
Engelska,
ISBN 9780470861455
This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four …
Winning at Service
inbunden,
2003,
Engelska,
ISBN 9780470848234
Offers a true look behind the scenes with industry analyses by McKinsey, Egon Zehnder and IMD.