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Sökt på: Böcker av Terry G. Vavra
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totalt 3 träffar
Improving Your Measurement of Customer Satisfaction
E-bok,
2001,
Engelska,
ISBN 9780873898300
Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and …
Loyalty Myths
inbunden,
2005,
Engelska,
ISBN 9780471743156
In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty – all of them wrong or misconceived! Each of the beliefs in this book is debunked …
Loyalty Myths
E-bok,
2005,
Engelska,
ISBN 9780471746836
In Loyalty Myths, the authors have assembled 53 of the most common beliefs about customer loyalty all of them wrong or misconceived! Each of the beliefs in this book is debunked …