Sökt på: Böcker av Ron Zemke
totalt 9 träffar
Generations at Work
Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers …
Knock Your Socks Off Service Recovery
"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you …
Coaching Knock Your Socks Off Service
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service …
Generations at Work
Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers …
Coaching Knock Your Socks Off Service
"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical …
Knock Your Socks Off Prospecting
"If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your potential customers. Welcome to …
Knock Your Socks Off Selling
Part of a series for salespeople, adapting the successful "knock your socks off" formula for wowing customers into a strategy for winning sales. It covers both basic skills, such …
Managing Knock Your Socks Off Service
You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will …
Tales of Knock Your Socks Off Service
This text tells 101 stories of memorable customer service. It aims to make learning about customer service an enteraining process.