Sökt på: Böcker av James L. Heskett
totalt 9 träffar
The Service Profit Chain
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading …
What Great Service Leaders Know and Do
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual …
Value Profit Chain
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to …
The Value Profit Chain
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to …
Management von Dienstleistungsunternehmen
Service Breakthroughs
What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,firms that changed the rules of the game in their respective industries by consistently …
The Ownership Quotient
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation …
Service Breakthroughs
What Do Citicorp, UPS and Marriott have in common? They are "e;breakthrough"e; service providers,firms that changed the rules of the game in their respective industries by …
What Great Service Leaders Know and Do
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual …