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Praise for Take Their Breath Away "e;Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire …
YOUR CUSTOMERS ARE ANGRY. VERY ANGRY! The turmoil of recession has left them feeling let-down, anxious and betrayed. They know how often businesses over-promise and under-deliver, …
Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you re already aware of all it can …
Strong customer-focused companies have a clear, relevant promise which they obsessively deliver day-in, day-out. At the same time, they relentlessly drive the market by evolving …
There s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization s prosperity, profits, and …
Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "e;A must-read for anyone performing business process mapping! This treasure shares …
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate …
Easy to digest tips and tools on how not to run a business Experts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are …
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is …
Easy to digest tips and tools on how not to run a business Experts are constantly telling us what we need to be doing to improve our businesses. Hundreds of books in the market are …