With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
The One Minute Manager meets Yum!,the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. …
How much do you know about what really goes on at your local supermarket?We see them every week and they are privy to some of our most intimate secrets - those we wouldn't even …
