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Designing Service Excellence
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and …
Discography of OKeh Records, 1918-1934
This discography documents all recordings made by this pioneering and influential record label which was active in many areas - popular, jazz, blues, country, and ethnic music …
Race, Class, and Power in the Alabama Coalfields, 1908-21
Brian Kelly's acclaimed look at the fault lines in the society of an Alabama city challenges the notion that white workers led the resistance to racial equality in the Jim Crow …
Dark Rescue
"The journey will be dangerous, but you have to go. You have to take the chance. There's no other way...only, the answer you're looking for isn't where you think it is." …
The Art of Focused Conversation, Second Edition
Master conversation techniques that unlock group wisdom and drive better organizational decisions. Over 100 proven methods for facilitating productive discussions, resolving …
Explaining Technology
A Divine Society
Digital Media Use in Early Childhood
The easy interface of touchscreen technologies like tablets and smartphones has enabled children to access the digital world from a very young age. But while some commentators are …
Washington Arsenal Explosion
In 1864, residents of Washington, D.C., mourned together at the largest funeral the district had ever seen. In the midst of the Civil War, the poor Irish neighborhood of the Island …
