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Services Marketing: Integrating Customer Service Across the Firm 4e
Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for …
Services Marketing: Integrating Customer Focus Across the Firm
European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European …
Stories Wanting Only to Be Heard
Founded at the University of Georgia in 1947 and published there ever since, The Georgia Review has become one of America’s most highly regarded journals of arts and letters. Never …
Antibiotics
A STIRRING EXAMINATION OF A LOOMING CRISIS Virtually everyone has taken antibiotics. They can be lifesavers -- or they can be useless. But what are they? How are they used? And …
Axel's Castle: A Study of the Imaginative Literature of 1870-1930
Published in 1931, Axel's Castle was Edmund Wilson's first book of literary criticism--a landmark book that explores the evolution of the French Symbolist movement and considers …
Virtue and the Moral Life
The scope of interest and reflection on virtue and the virtues is as wide and deep as the questions we can ask about what makes a moral agent’s life decent, or noble, or holy …
Democracy and Its Friendly Critics
In this edited collection, Peter Lawler presents a lucid and comprehensive introduction to a diverse set of political issues according to Tocqueville. Democracy and Its Friendly …
Cooking Around the World All-in-One For Dummies
Easy-to-follow recipes for favorite foods from around the world The majority of today's consumers are cuisine literate but not yet culinary literate. They know about a wide variety …
Spinning Away from the Center
These stories offer layered, perceptive takes on what home means to us. The people we meet in these stories are often traveling to and from home—thinking about where they have come …
Once-a-Month Cooking
Grandma's Many Hats (BV)
Codifying Contract Law
Exploring the advantages and disadvantages of codifying contract law, this book considers the question from the perspectives of both civil and common law systems, referring in …