Søkt på: Bøker av Randy A. Steinberg
totalt 12 treff
Implementing Itsm
The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand …
Measuring ITSM
Servicing ITSM
Architecting Itsm
Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT service management supporting infrastructureuntil this book. What are the …
Organizing Itsm
Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are …
High Velocity ITSM
Servicing Itsm
What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT …
Measuring Itsm
How do you measure and report your IT services and processes?Which metrics matter the most to senior executives?Finally, here is a book that shows you how! Not theory, but a …
Implementing Itsm
Organizing ITSM
Architecting ITSM
High Velocity Itsm
If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, …