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ITSM Process Assessment Supporting ITIL (TIPA)
e-bok,
2015,
Engelsk,
ISBN 9789087535667
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at …
Systems, Software and Services Process Improvement
heftet,
2014,
Engelsk,
ISBN 9783662438954
This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers …
Systems, Software and Services Process Improvement
e-bok,
2014,
Engelsk,
ISBN 9783662438961
This volume constitutes the refereed proceedings of the 21st EuroSPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers …