Servicenæringer
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This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service …
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, …
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, …