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The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and …
This groundbreaking new title looks at Information Security from defining what security measures positively support the business, to implementation to maintaining the required …
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the …
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at …
The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their capability to foster …
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. …
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. …
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches …
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool …